Letter of Engagement (LOE)
Acting Office offers robust tools for creating and managing letters of engagement, facilitating secure and efficient communication with clients. The step-by-step process for drafting, sending, and obtaining acceptance of engagement letters ensures clarity and compliance, while the quick action tools enable easy editing, viewing, downloading, and emailing of these documents.
Creation of an engagement letter
Navigate to the letters section and click on the '+ Letter of engagement' icon to initiate a new engagement letter.
Input the business name.
Mention the period of contract including start date and renewal date.
You can enable the subscription mode in situations where you would like to set up a direct debit along with the engagement letter. Details to be filled for subscription model are further elaborated in this article.
Select contact details and account manager from the dropdown list.
Choose the specific services for which the letter of engagement (LOE) is being entered. Based on the services, the content of the engagement letter would be drafted. For some services, you will need to specify some additional fields - - For CIS filings, select the number of subcontractors. - For VAT, choose the frequency (monthly, quarterly, yearly) from the dropdown. - For SA100, input the number of tax returns that would be prepared. - For PAYE, select the payroll frequency and then choose the number of employees from the dropdown.
Finally click on ‘Create LOE’ to proceed.
A list of all the LOE can be seen in the list view along with the relevant details and its status. Search icon can be used to locate specific LOE quickly. Filters are available to sort LOEs based on status for efficient management. We have some quick options to perform following actions.
Quick action buttons
Edit: Use the pencil icon to edit the LOE for any changes.
View: After acceptance, view the LOE using the view icon.
Download: Download the LOE in PDF format using the download icon.
Email: Send the LOE to the client via email, attaching additional documents if needed.
Quick action buttons
Editing content of LOE
The content of an engagement letter is picked from the practice profile for respective services that are included within a letter. If needed, this can be edited by clicking on the engagement letter reference number and click on ‘edit content’.
Client acceptance
On clicking the button in the email, the client would be redirected to the contents of LOE. Clients can then review the terms, conditions, and services outlined in the letter of engagement (LOE). Upon completion, they can click the ‘Accept’ button at the end of the document.
Client acceptance Clients can accept the LOE using preset signatures, drawing a signature, or uploading one.
Alternatives available to client for accepting a LOE Upon acceptance, the services specified in the LOEs are automatically activated in the client’s profile, providing a comprehensive overview of the client’s service availed.
Overview of services availed
Managing LOE Status
Drafted: After creation, detailing the offered services and terms, the status will be highlighted as 'Drafted'.
Sent: When the LOE has been emailed to the client for approval, the status will be marked as ‘Sent’.
Accepted: After client acceptance, the status will be highlighted as ‘Accepted’.
LOE statuses
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